Shipping Policy

 

We ship worldwide! As part of our ongoing sustainability efforts, we ship all of our orders from the manufacturing hub where our Ricayda Products are made.

Eliminating extra fulfillment Centres might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of CO2 from entering the atmosphere.

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

New Zealand -  5-27 business days
Australia - 2-6 business days

 

When your order is shipped out you will receive a shipping confirmation email containing your tracking information.

 

 

Shipping Methods:

Please note, All orders are subject to a 3-5 business day processing period prior to shipment.

No Rush Shipping 

Once processed your order will be delivered within 12-30 business days.

Standard Shipping 

Once processed your order will be delivered within 10-20 business days.

Shipping Disclaimers:

Changes to your order: Once your order is shipped we cannot modify it. This means,We cannot change the delivery address, shipping method or item(s) within the order.

Verify your shipping address:

Please verify your shipping address is correct prior to completing check out. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.

Lost, stolen or missing packages:

Once your order is shipped, we no longer have control over the delivery. If you believe your package is lost, stolen or missing we recommend opening a claim with the shipping courier.

Our fulfillment center:

Orders may ship from our domestic fulfillment center or from our international shipping facility depending on current stock availability.

Shipping fees:

We do not up-charge on shipping costs therefore shipping fees are non-refundable.